Frequently Asked Questions

Our moving estimates use a few different pieces of information to create as accurate of a quote as possible. This includes:

• When are you moving?
• Where are you moving to and from? This includes the location and conditions such as number of stairs and the terrain surrounding your home.
• What kinds of items are you moving? This includes specialty items, such as pianos, antique furniture, hot tubs, and other large or atypical items.

Muscle Man Moving & Piano Experts provides a Simple Move Tool that allows you to get a quick, accurate quote for your unique moving needs. To get your free quote, simply visit our Simple Move Tool page.

Our pricing structure varies depending on the type of move. For example, local moves are typically charged at an hourly rate, however, you do have the option to get a flat rate. Long distance and single item moves, on the other hand, are quoted using a flat rate.

Check out our pricing page for more information.

It is typically not a problem to leave items in drawers. However, it is best to take out anything that is not soft or light, as the item may get tilted on its side during transport.

For more delicate items, such as antiques, it is strongly recommended to empty the drawers. This makes it less likely that the structure of the item will be jeopardized during movement to and from our trucks or up and down stairs.

That being said, our teams would be happy to simply remove the drawers altogether if necessary. It’s our job to make your move as simple as possible for you – our teams are capable of making an expert call.

Since our inception nearly 20 years ago, Muscle Man Moving & Piano Experts has not had to file a single insurance claim. It’s not that we’ve never had damage – most cargo insurance policies simply have high deductibles.

That being said, we are proud of our less than .01% damage rate. This is exceptional – almost unheard of – for a moving company, and we take immense pride in it.

If your belongings are in any way damaged due to a movers’ negligence we are committed to resolving it in a timely and honorable manner. In the state of Texas, a household goods carrier’s liability for loss or damage to a shipment is 60 cents per pound, per article (unless the carrier and shipper agree in writing to a greater liability). Be sure to ask us about our additional coverage options.

Good news – a little rain is no problem for our expert moving teams! In cases of severe weather, however, you will always be given the opportunity to reschedule if you do not feel comfortable with us moving your items, or if the conditions outdoors are simply unsafe.

Yes! We offer additional coverage options to all customers up to $20,000. If more coverage is needed, we suggest visiting this website. Muscle Man Moving & Piano Experts is a preferred vendor – they would be happy to provide you with as much coverage as you require.

Though tips are not typically expected, they are always greatly appreciated. Your moving team will get to keep 100% of their tip as a thank you for their hard work.

When tipping your mover, the amount should typically reflect the size of the job, as well as the quality of the service. Tips range from anywhere between 10% and 20% depending on the professionalism, attitude, and efficiency of your moving team. Tips are accepted both in the form of cash or card.

Muscle Man Moving & Piano Experts requires an initial deposit at the time of booking – this allows us to hold a spot for you on our calendar. From there, you have until 48 hours from the day of your scheduled move to cancel or reschedule (at which time you will receive a full refund of your deposit).

Typically, rescheduling allows us to simply switch your move date and/or time, and reapply your initial deposit to the new appointment. This will also depend on how busy our schedule is.

Muscle Man Moving & Piano Experts has done plenty of moves where the client was not present at the site. As long as we receive proper instructions, we can still complete the job efficiently.

If you are not planning on being present during your move, it is best to use our Simple Move Tool to get an idea of what the cost will be.

Muscle Man Moving & Piano Experts does not cover items such as particle or press boards, jewelry, plants, insides of electronics, and items that were already packed by the customer.

Additionally, we do not cover moves where a third party is involved. For example, if we are hired to load a truck but not transport the items, our coverage ends once the load is completed.

Our teams at Muscle Man Moving & Piano Experts prides themselves on being able to find creative solutions to move almost anything – as always, however, there are exceptions. We will not transport anything that is legally not feasible, such as flammables, explosives, liquids, pets, and firearms.

It is a reflection of our quality of service that Muscle Man Moving & Piano Experts has limited availability – we suggest booking your move date as soon as you finalize one. We do understand that the moving process contains many moving parts (quite literally), which is why we do our best to accommodate relocation or rescheduling requests.

Final payments are made at the end of the job, once the move is complete and you are satisfied with the service you have received. Muscle Man Moving & Piano Experts accepts cash, cashiers checks, money orders, and all major credit and debit cards.