Inventory Discrepancy

At pickup, the crew lead and customer review and sign the inventory sheet — each item numbered, with condition notes. At delivery, the customer reviews the unloading and confirms every numbered item arrives. Any missing items get noted as exceptions on the delivery inventory. Damaged items get noted with descriptions. The signed exception list is the legal foundation for any claim. **Customers must take this seriously** — items not noted at delivery become much harder to claim later.

Inventory discrepancies are how lost items and damage claims start. Without the inventory exception documented at delivery, the customer's later claim has no support. Items 'discovered' missing 30 days after delivery face significant burden of proof. Best practice: review inventory carefully at delivery, document every exception in writing, take photos of any damage.

Muscleman Elite's crew lead walks every numbered inventory item at delivery with the customer. Any exceptions are documented on the inventory sheet before the truck leaves. We do not depart with the truck until inventory is reviewed.

What do I do if items are missing at delivery?

Note the missing items as exceptions on the inventory sheet BEFORE signing. Don't sign 'received in good condition' if items are missing.