Move Coordinator

On corporate relocations, the move coordinator works with both the customer and the RMC (Cartus, Sirva, Aires, Graebel). On residential moves, the move coordinator is the single phone number the customer calls for any move-related question. They handle: estimate scheduling, contract paperwork, crew assignment, COI requests, schedule changes, COD payment, storage arrangements, and damage claims.

Move coordinators reduce customer anxiety and prevent communication failures. Without one, customers bounce between sales reps, warehouse staff, crew leads, and billing — each with partial information. With a move coordinator, every question routes to one person who has the full picture. Customers should ask: 'Who is my point of contact?'

Muscleman Elite assigns a senior move coordinator to every move at the time of booking. The coordinator handles every aspect of the move — scheduling, paperwork, crew coordination, billing, claims if needed. Customer receives the coordinator's direct phone and email on the written estimate.

Who is my move coordinator?

Muscleman Elite assigns a named senior move coordinator at booking. You receive their direct phone and email. They're your single point of contact from estimate to delivery.