Diamondback Transfer to Saddle Club Estates

The customer didn't pick Muscleman Elite — Cartus did.

After Diamondback's HR/Mobility team confirmed the relocation budget with Cartus, the Cartus relocation counselor pulled carriers from the Cartus approved list for Texas-origin / Texas-destination moves. Muscleman Elite holds active carrier status on the Cartus list. The counselor reached out to confirm availability for the mid-April window.

The customer then asked the counselor to specifically request Muscleman Elite — he'd seen our work on a previous Houston-area move (a friend's relocation in 2023). The counselor confirmed the request.

Authorization sequence: - Diamondback HR/Mobility confirms relocation budget → Cartus - Cartus counselor pulls carrier from approved list → Muscleman Elite - Origin inspection scheduled (we sent our senior estimator to The Woodlands) - Inspection report filed back to Cartus - Move-date confirmed - COI issued by our broker, named to Cartus + Diamondback Energy + Saddle Club Estates HOA + the destination property owner (all four parties as Additional Insured)

The Saddle Club Estates gate is the operational chokepoint. The HOA runs a vendor-pre-clearance list at the gatehouse — vendors must be on the approved list AND have current COI on file before the gate opens.

72 hours before move day: COI filed with the Saddle Club Estates HOA office. Named: Saddle Club Estates HOA + Cartus + Diamondback Energy + the property owner.

48 hours before move day: vendor pre-clearance confirmed with the gatehouse. Truck plates submitted. Driver names submitted. Time window submitted.

24 hours before move day: confirmation call to the gatehouse to verify the move was on the schedule.

Move day (Tuesday in mid-April): crew arrives at the Saddle Club gatehouse at 8:00am. Driver and crew IDs verified. COI verified. Truck escorted in.

Cartus paperwork: - Written estimate matching the corporate tariff (filed November 2025) - COI naming all four Additional Insureds - Full Value Protection at the corporate-tier minimum ($8/lb, higher than retail $4/lb FVP) - Origin inspection report (March 2026) - Inventory list against the inspection report - Bill of Lading at origin - Estimated delivery window (3-5 days)

The move ran during dust season (February through May in the Permian). The Houston origin doesn't have dust season — but the Midland destination did. We ran our closed-van protocol on the entire move from load to delivery.

Load: Houston-area, no special weather conditions. Standard 5-bedroom pack-out by a 5-person crew + supervisor. Two days. The wine collection (~300 bottles, not enough for a dedicated truck) packed in climate-stable boxes and loaded with the main household. The kids' bedrooms inventoried item-by-item with photo documentation (their consent at origin given the school-transition stress).

Transit: ~530 miles, 8-9 hours of drive time, day-trip transit. Closed van. Two trucks for the household.

Delivery: the Wednesday after Tuesday's Houston load. Crew arrives at the Saddle Club gatehouse at 9:00am. Gate opens. The Midland weather forecast had been clear with light winds — no dust event. The crew unloaded immediately on arrival.

Furniture placement: the destination home had a different floor plan than Houston. Our crew lead walked the destination with the customer the morning of delivery. The customer marked rooms; we placed accordingly. The Saddle Club home's larger square footage absorbed all the contents without significant downsizing.

The corporate-relo file also included the office leg. The customer's office contents (his own workstation, professional library, executive office decor, a small library of geoscience textbooks) were moved as a separate sub-scope from the residential.

We coordinated both legs under one project lead:

Wednesday afternoon (same day as Saddle Club delivery): office crew arrived at the Diamondback regional office in ClayDesta downtown Midland. Office contents from Houston had been packed at origin in dedicated office-cartons, separated from household. We carried them through the ClayDesta freight elevator (COI was already on file at ClayDesta) and set up the office space.

Thursday morning: the engineer reported to ClayDesta. Office workstation, dual monitors, books, file boxes all in place. He plugged in and started working.

Single invoice: the entire move (residential + office) billed to Cartus as one project. Two separate inspection reports (residential + office), one consolidated invoice.

Employee out-of-pocket: zero (under standard corporate-relo terms).

The family settled in over the weekend. Saddle Club Estates HOA had pre-approved the moving truck during the move-day window; no further HOA coordination was required afterward.

The customer's three children took their assigned bedrooms. The wife was particular about the master bedroom furniture arrangement — our crew lead spent an additional hour adjusting bed placement and dresser positioning to her satisfaction.

The Friday after the move: we returned for the gun safe.

The customer had a 2,800-pound Fort Knox gun safe in his Houston basement. We don't move loaded firearms (federal regulation), but unloaded firearms in legal quantities + ammunition (legal quantities) within Texas are fine. The gun safe itself — given its weight + the destination basement-level workshop — was scheduled as a Friday-only follow-up. Our specialty rigging crew (different crew composition than the household movers) handled the safe specifically.

The Saddle Club delivery driveway has a 12-degree grade. The safe required: - Removing the safe doors at origin to reduce weight by ~400 lbs - Specialty rigging dolly (heavy-duty, 5,000-lb capacity) - Three-person rigging crew + supervisor - Plywood matting on the destination basement-stairs - Reattachment of safe doors at destination after placement

Total time: ~3 hours from arrival to placement. No damage. Customer's flashlight check of the safe interior afterward — clean.